Frequently Asked Questions (FAQ)
Q: Should I have the software on my computer before I take the class?
A: Absolutely.The sooner you can use the software following class, the more information you will retain.
Q: Can I ask questions about my own line of work during class?
A: Questions of any nature are always welcome. You are encouraged to apply each new software to your own line of work.
Q: Can I cancel at the last minute?
A: Cancellation fees are charged as stated in the training contract.
Q: Who are your typical clients?
A: Clients include individuals, business users, teachers, continuing education students at colleges and universities.
Q: Where are classes held?
A: Courses are held at the client's site.
If you are new to the world of computer training or apprehensive about taking a class, feel free to contact us with your questions and concerns.
Q: Will I be embarrassed if I make a mistake?
A:Our instructors anticipate and encourage questions. Answers will be provided in a polite and courteous manner.
Q: What if I can't keep up with the others in the class?
A: The instructor will attempt to provide individual assistance when necessary.
However, he/she may recommend a more basic class if appropriate.
Q: Can I get help after class?
A: E-mail assistance on topics presented during class is available for one week following class. Class date and location must be provided.
Q: How much does a class cost?
A: Cost varies according to the number of students, location and courseware.